This program is designed to enable participants to master the concept and methodology of the quality planning approach, which is indispensable to total quality management activities to ensure quality process and product that meets and exceeds customers’ requirements and expectations.

Course Overview

This program is designed to enable participants to master the concept and methodology of the quality planning approach, which is indispensable to total quality management activities to ensure quality process and product that meets and exceeds customers’ requirements and expectations.
Learn how to capture the voice of your customer to be integrated into all business processes aiming to drive all business processes to work from the customer perspective to achieve customer satisfaction and loyalty.
Program feature real-world field experience and exercises that involve developing innovations to enhance the knowledge and skills of participants.
Learn from world class consultants and trainers how to plan effectively for quality product and process and how to reap real gains out of its deployment.
If you are looking for proven approaches to integrating quality planning approach into daily work, this is your program.

Course Objectives

• Introduction to Quality Management
• The Importance of Quality Planning
• Process Management
• When We Need to Plan?
• Quality Planning Roadmap
• Operations Planning In Manufacturing Sector
• Operations Planning In Service Sector
• Quality Planning Steps
• Management and Planning Tools
• Case Study and Project Discussion

Course Outline

• Introduction to Quality Management
• The Importance of Quality Planning
• Process Management
• When We Need to Plan?
• Quality Planning Roadmap
• Operations Planning In Manufacturing Sector
• Operations Planning In Service Sector
• Quality Planning Steps
• Management and Planning Tools
• Case Study and Project Discussion