PROBLEM SOLVING TECHNIQUES & ROOT CAUSE ANALYSIS (BA-01)
Overview
COURSE OBJECTIVES
Identify problems, seek best solutions and prevent problems recurrence. Reduce defects/errors, rework, scrap and possible injury to personnel. Reduce cost of poor quality and costs resulting from inefficient processes. Increase competitiveness and profit. Improve the individual’s problem solving mindset. Increase customer (internal and external) satisfaction and loyalty. Analyzes and synthesizes highly sensitive and complex data to generate potential solutions. Anticipates challenges and problems and responds in a timely manner.
Syllabus
Week 1
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1.Problem Solving, Continuous Improvement and Teamwork
Week 2
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2.Challenge the Status Quo and Managing for Change
Week 3
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3.Problem Solving Approach and Benefits
Week 4
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4.Problem Solving Approach and Benefits
Week 5
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5.Root Cause Analysis Situations
-Safety-based.
-Production-based.
-Process-based.
-System-based and Five Cs.
Week 6
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6.Becoming a Competent Problem Solver
Week 7
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7.Continuous Improvement and Management by Fact
Week 8
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8.Seven-Step Japanese Problem Solving Model
Week 9
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9.Eight Discipline Problem Solving Methodology
Week 10
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10.Identify Critical Process Metrics
Week 11
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11.Problem Solving Tools
-Five Whys.
-Brainstorming.
-FMEA.
-SIPOC.
-Flowchart.
-PDPC.
-Fault Tree Diagram.
-Matrix Diagram.
-Cause and Effect Diagram.
-Check Sheet.
-Pareto Diagram.
-Scatter Diagram.
Week 12
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12.Correlation and Regression
Week 13
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13.Case Study and Project Discussion
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