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The main impetus for the growing importance of the total quality management is the realization of the critical role quality plays as the key to competitive success in the increasingly globalized business environment. Upper managers now understand much more clearly the importance of integrating quality dimensions into all the organizational functions convinced by the threat of the consequences of product or service failure, by the rapid shift of power to the buyers and by the demands of global competition in costs, performance, and service. Total Quality Management spread throughout manufacturing industries, service sectors, government, and non-profit organizations. Total Quality Management, remain a key strategy for change management.

Excellence is a journey that never ends. It is not a one-time effort, but has to become a part of daily management. Therefore, top management commitment and visible involvement is a must. Any company/organization can undertake this journey as long as there is a desire and determination to improve. Business today is about change. We live in rapidly changing environment where everything is dynamic and change is the only constant. New technologies becomes obsolete in days, new business trends emerge every day, the uncertainty regarding the future push organizations for adopting continual improvement methodologies and techniques.

Lean Methodology has proven to be a successful improvement philosophy across all types of business including manufacturing and service organizations. Lean techniques allows an organization to utilize all its resources effectively, thereby providing a sustainable competitive global market. These programs employs business improvement strategies to increase the efficiency and utilization of resources across the organization leading to higher profit margin.