THe ultimate learning experience

This program is designed to enable participants to master the concept and methodology of strategic quality management to be an effective agent in planning, deployment and improvement of the organization quality strategies and objectives. The ultimate goal of this program is to educate individuals and organizations how to effectively integrate quality objectives into each business function for the purpose of continual improvement.

This program is designed to enable participants to master the concept and methodology of the quality planning approach, which is indispensable to total quality management activities to ensure quality process and product that meets and exceeds customers’ requirements and expectations.

Change management is essential to sustaining a culture of quality. For successful organizational change, attention must be given to both the “process” and “human” sides of change. Quality improvement is about designing system and process changes that lead to operational improvements. An organizational culture of quality is one in which concepts of quality are ingrained in organizational values, goals, practices, and processes. Change for a quality culture is a complete shift to an organizational strategy and culture that embraces quality. Effective leadership and management is key to facilitate this transition. Program feature real-world field experience and exercises that involve developing innovations to enhance the knowledge and skills of participants. Learn from world class consultants and trainers how to change for a quality culture

The main impetus for the growing importance of the total quality management is the realization of the critical role quality plays as the key to competitive success in the increasingly globalized business environment. Upper managers now understand much more clearly the importance of integrating quality dimensions into all the organizational functions convinced by the threat of the consequences of product or service failure, by the rapid shift of power to the buyers and by the demands of global competition in costs, performance, and service. Total Quality Management spread throughout manufacturing industries, service sectors, government, and non-profit organizations. Total Quality Management, remain a key strategy for change management.